Shipping policy

Here’s everything you need to know about getting your LAFFUE pieces to you.

Where we ship

We currently ship to the United Kingdom, Ireland, Europe, the United States and Australia. We can’t deliver to PO boxes. If your country isn’t listed, email hello@laffue.com and we’ll let you know when we do.

Pre-orders

Our current collection is available to pre-order and is expected to dispatch in the last week of October 2026, possibly sooner. Dispatch dates aren’t guaranteed. If anything changes, we’ll let you know straight away, and you can cancel at any time before your order is dispatched for a full refund.

If your order includes both pre-order and in-stock pieces, your full order will ship together once the pre-order pieces are ready.

Processing times

Once your pieces are in stock, we aim to dispatch orders within 1–3 working days (Monday to Friday, excluding UK bank holidays). You’ll receive an email with tracking as soon as your order is on its way.

United Kingdom

Destination	Service	Delivery time*	Price
UK	Royal Mail Tracked 48	2–3 working days	£4.95

International

Destination	Service	Delivery time*	Price
Ireland	DHL International Delivery	3–7 working days	£15
Europe	DHL International Delivery	3–7 working days	£15
United States	DHL International Delivery	3–7 working days	£22
Australia	DHL International Delivery	5–10 working days	£25

*Delivery times are from dispatch and are a guide only. They can occasionally be affected by carrier delays, customs checks or peak periods.

Duties and taxes

Prices on our site include VAT where applicable. For orders outside the UK, any import duties and taxes are calculated and shown at checkout, so you’ll pay them up front and there’s nothing extra to pay when your order arrives.

Delivery address

Please check your delivery address carefully before placing your order. If you spot a mistake, email care@laffue.com as soon as possible and we’ll do our best to update it before dispatch. If a parcel is refused or can’t be delivered and comes back to us, please see our Return and refund policy.

Lost or damaged parcels

Your order is our responsibility until it’s delivered to you. If your tracking hasn’t updated for 5 working days, or your parcel arrives damaged, email care@laffue.com with your order number (and a photo if it’s damaged), and we’ll sort it out with the carrier and arrange a replacement or refund.