FAQs

Start with our Size Guide for body measurements and how to measure. Each product page also has a fit recommendation and what our model is wearing. If you’re used to sizing up for length, you won’t need to here: take your true size, and if you’re between two, try the smaller one first.

Some pieces are available to pre-order before they arrive with us. We make in small runs, so pre-ordering gives you first choice and reserves your size before it sells out. You’ll pay when you order, and we’ll send your piece as soon as it lands. The expected dispatch timing is shown on the product page.

Pre-order dates can change, so they’re not guaranteed. If anything changes, we’ll let you know straight away, and you can cancel at any time before your order ships for a full refund. Once it arrives, our usual 14-day returns apply.

• UK: Royal Mail Tracked 48, 2–3 working days, £4.95
• Ireland and Europe: DHL, 3–7 working days, £15
• United States: DHL, 3–7 working days, £22
• Australia: DHL, 5–10 working days, £25

Delivery times are from dispatch. For orders outside the UK, any import duties and taxes are shown and paid at checkout, so there’s nothing extra to pay on delivery. See our Shipping policy for more.

Email us at care@laffue.com as soon as possible and we’ll do our best. Once your order has been dispatched we can’t change it, but you can still return it within 14 days of delivery.

We make in small runs with specialist makers who also produce for much larger brands, without the volume rates those brands get. We’ve also started with two of the trickiest fabrics to do well, Grade A cashmere and Naia™ satin, and spent longer than most getting simple shapes to fit properly. The result is fewer, better pieces made to last for years. Read more about why

We make small runs, so sizes can sell out. Join our mailing list and you’ll hear first when they’re back.

You can return anything within 14 days of delivery, including sale items. Just register your return with us within that time.

• UK: exchanges are free. Refunds have a £4.95 fee for the prepaid label, taken off your refund.
• Rest of world: please return your item using a tracked service, at your own cost. Please mark your parcel as “Returned goods” and choose a service with duties and taxes paid, so there’s nothing to pay when it arrives in the UK. If we’re charged any import fees on your return, we’ll deduct them from your refund.

Gift cards can’t be returned.

Go to your account, open your order and select Request return. Choose your items and let us know whether you’d like a refund or an exchange (and which size). If you checked out as a guest, just sign in with the email you used to order.

Once we’ve approved your request, UK customers will receive a prepaid returns label by email. Please don’t post anything back before your return is approved. Prefer to email? Write to care@laffue.com with your order number.

• Unworn apart from trying on, unwashed and unaltered.
• Tags still attached, and neatly packed, ideally in its original packaging.
• Include a note with your name and order number.

If an item comes back worn, marked, stained, with an odour, or damaged, we may reduce your refund to reflect its condition, up to its full value. If you’d prefer to have the item back instead, we’ll return it to you, and the cost of postage will be deducted from any refund or charged to you.

Refunds are made within 10 working days of your return reaching us, to your original payment method or as store credit if you’d prefer. They include your original standard delivery charge, minus the £4.95 returns fee for UK refunds. We’ll email you once it’s done.

We’re sorry. Email care@laffue.com with your order number and a photo, and we’ll arrange a replacement or full refund, with no returns fee.

If you refuse delivery and your parcel comes back to us, we’ll refund your order once it arrives, minus the cost of returning it to us, including any customs or re-import charges we’re unable to recover. The same applies to parcels that can’t be delivered. If you’d still like your order, we can send it again, but you’ll need to cover the new delivery cost.

Please use our EU Withdrawal Form.

Right now, only here. Selling directly helps us keep prices fairer as a new brand. We’re planning pop-ups and events soon, so if you’d like us to come to you, tell us where: hello@laffue.com

We’re here: care@laffue.com

Collaborations, events or just saying hello: hello@laffue.com